When Whole Foods co-CEO John Mackey’s book, Conscious Capitalism,
came out in January, Claude Arpels and Winsome Brown hosted a book party
for about 150 people at their gorgeous and expansive Tribeca apartment.
It was a fitting venue. While America’s hard right continues to find
new ways to make people hate big business and the overpaid Wall Street
courtiers that serve it, the tastefully decorated digs screamed You Can
Still Do Well Without Selling Your Soul to Goldman Sachs.
Let’s
set aside the fact that Mr. Arpels—the grandson of one of the founders
of the famous French jeweler Van Cleef & Arpels—was born on third
base. And that he and Ms. Brown (“an actress and writer”) think that
posing in front of a wood-burning stove in one’s country house for the
Times’s Home & Garden section is a convincing way to establish one’s
environmentalist bona fides. They’re still good people for giving Mr.
Mackey a New York forum to spread his message of enlightened capitalism.
This is the guy whose company is going to require labels on genetically
modified food by 2018, after all.
Mr. Mackey’s book is a
manifesto for the good that both companies and capitalism can do, and it
uses as examples forward-thinking iconoclasts such as Southwest
Airlines and Patagonia. The basic argument is pretty simple: there’s
nothing wrong with being rich and successful, provided that you do
something good for society along the way. Mr. Mackey’s authority springs
from the revolution in healthy eating that he has wrought with Whole
Foods, which started as a single vegetarian food store in Austin in 1978
and is now the largest organic and natural food retailer in the
country, with 344 stores in 37 states.
And the juggernaut keeps
rolling: the company announced better-than-expected quarterly results on
May 7, and the stock popped 8.8 percent as a result. Sales were up 13
percent to $3.03 billion, net income rose 21 percent to $146 million,
and gross margins are holding tight around 35 percent, despite concern
about the effects of the economic downturn as well as competition from a
bunch of copycats such as The Fresh Market. The chain, which has been
opening about 20 stores a year over the past several years, is picking
up that pace, and Mr. Mackey and his colleagues think the company could
triple in size—to 1,000 stores across the country—before they’ve
completely satisfied demand for 365 Everyday Value Organic Yogurt.
One
wonders: why couldn’t Mr. Mackey have been a New Yorker? While he’s
probably too crunchy, he is a truly great businessman. Instead, we get
as our grocery chain magnate mayoral hopeful John Catsimatidis of
Gristedes, a man whose supermarkets people will only go into if they
have to. Mr. Catsimatidis recently said he’d resisted closing some
underperforming stores because he didn’t want to put the employees out
of a job—so even if his customers have nothing to thank him for, he can
still lay claim to a conscious capitalism of another sort.
Whole
Foods sets aside more than 5 percent of net profits for its
community-giving initiatives, including economic partnerships with
suppliers in poor countries and nutrition education programs. That’s
good stuff. But you don’t win the game with charity. One of the secrets
of Mr. Mackey’s success is that he has been able to exploit the guilty
conscience of America’s wealthy class. Just like anyone, rich people
enjoy feeling good about themselves. That can be hard when you’re
spending money on an $1,800 Louis Vuitton messenger bag or a $3,300 baby
crib from the Netto Collection. But buying organic food? Hell yes. If
you shop at Whole Foods, the thinking goes, you’re not only buying a
better banana, but you’re also helping some farmer in Honduras in the
process. Everybody wins.
At this point in his career, Mr. Mackey
is in full-on reflection mode (thus the book) and he uses phrases like
the “higher purpose” of a supermarket and the “self actualization” of
employees who spend their days rubbing vegetables to a high sheen. But
it’s not that difficult to go along with him when he envisions a world
in which capitalism is in harmony with the cosmic sea. The best
companies set themselves apart by how they treat the people who work for
them, and Whole Foods is in the corporate elite in that regard when it
comes to its 74,000 “team members.” It’s been on Fortune’s Best
Companies to Work For list for 16 years running.
Compare that
with Amazon, which increasingly seems on the verge of employee revolt,
or Walmart, which focuses solely on delivering the cheapest price to its
customers. Interestingly, the Arkansas behemoth has watched Whole
Foods’s success and even tried to emulate it, at least up to a point.
The company recently trumpeted its goal of sourcing $1 billion of its
$244 billion in annual grocery sales from small and medium-size farmers.
You read that right: less than one-half of 1 percent. Baby steps,
people.Discover the largest collection of bestguccihandbags for women. Some revolutions don’t take place all at once.
Even
if you’re a critic of Whole Foods and the gentrification of
supermarkets, the seven million people who shop in one every week aren’t
going there because they don’t enjoy the experience. The stores are
clean and spacious—the average Whole Foods is 38,000 square feet—and the
product is high quality. Last fall, when I was instructed to bring pies
to a Thanksgiving dinner, I decided that for once,Cheap ballgown
on sale in our shop christian louboutin. I wasn’t going to slave over
making them from scratch in the kitchen. So I bought both pumpkin and
pecan pies from the Whole Foods store in Union Square. Both were
extremely well received.
Organic also translates well over
email, and the messages the company sends to customers are as cleanly
designed as its stores. The one that hit my inbox last Wednesday was
classic Whole Foods, too, with recipe ideas including ricotta-strawberry
pancakes, herb biscuits with smoked salmon and chicken burgers with
Brie.Big halterweddingdresses
and Fitness is a family owned shop serving the Helena area since 1986.
These people know their customers cold. That’s why they keep hitting
their numbers and why the stock is trading near its all-time high,
making the company worth $18.7 billion. Compare that with yesterday’s
grocery chains: Safeway is worth just $5.Find the perfect canadagoosemanitobajacket
photos and be inspired for your wedding.8 billion and Supervalu a mere
$1.7 billion. The difference is that Whole Foods isn’t just about where
you buy your food; it’s about who you think you are.
(I love
that last recipe, too, in which you cancel out the benefits of avoiding
red meat by adding the Brie. It brings to mind the whole baked potato
craze in the early ’90s,Sleeveless Satin omegawatches
with Slim Skirt Style 81047. when otherwise sane people decided it a
healthy idea to eat a baked potato for lunch, and nothing more. Except,
of course, for the generous portions of sour cream, cheddar cheese and
bacon that they piled on top. Ah, cognitive dissonance. It’s like
ordering a Big Mac, large fries and … a Diet Coke.)
No comments:
Post a Comment